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Privacy Policy

Last updated: 9 September 2026

Tracking Hardware UK Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect personal data when you visit trackinghardware.co.uk, contact us, request a quote, create an account, place an order or communicate with us about telematics hardware, GPS tracking devices, driver identification keypads, video telematics products and related accessories.

Who we are

Tracking Hardware UK Ltd is a company registered in England and Wales.

Company number: 12625271
VAT number: GB 356 7020 03
Registered office: 129 Station Road, London, England, NW4 4NJ
Trading address: Unit 5, 1000 North Circular Road, London, NW2 7JP, UK
Email: info@trackinghardware.co.uk
Phone: +44 7414498971

For data protection questions, contact us at info@trackinghardware.co.uk.

Personal data we collect

  • name, company name, job title and business contact details;

  • email address, phone number and country or shipping destination;

  • quote requirements, product interests, order details and correspondence;

  • account, billing, payment and delivery information where relevant;

  • technical information about your website visit, such as IP address, browser, device, pages visited and cookie preferences;

  • information you choose to provide through forms, email, phone, WhatsApp or other communication channels.

We do not intentionally collect special category data through this website.

How we use personal data

  • respond to enquiries and quote requests;

  • recommend suitable products and accessories;

  • process orders, invoices, delivery and after-sales support;

  • manage customer accounts and business records;

  • provide technical support and warranty/RMA assistance;

  • improve the website, product presentation and customer experience;

  • maintain website security and prevent misuse;

  • comply with legal, tax, accounting, sanctions, export-control and regulatory obligations.

Lawful bases

Depending on the context, we process personal data because it is necessary to take steps before entering into a contract or to perform a contract, necessary for our legitimate interests in operating a B2B telematics hardware business, necessary to comply with legal obligations, or based on consent for certain non-essential cookies or marketing communications where applicable.

Cookies and analytics

Our website uses cookies and similar technologies. Some are necessary for the website to work. Others may help us understand website performance, improve user experience, support embedded services or measure interactions. See our Cookie Policy for more information.

Payments, delivery and third-party services

We may use trusted service providers for website hosting, forms, analytics, payment processing, banking, delivery, customer communication and review platforms. These may include Wix, payment or banking providers, courier services, communication tools, Trustpilot, Google services and similar business tools.

We only share personal data where needed for the relevant service, legal compliance, order fulfilment, support or business administration.

International transfers

Some service providers may process data outside the UK. Where this happens, we rely on appropriate safeguards required by UK data protection law.

How long we keep data

We keep personal data only for as long as needed for the purpose it was collected, including enquiries, orders, support, warranty, tax, accounting, legal and business record requirements.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing of your personal data, and to data portability where applicable. Where processing is based on consent, you may withdraw consent at any time.

To exercise your rights, contact info@trackinghardware.co.uk. You also have the right to complain to the UK Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/

Accessibility Statement

We want the website to be usable on desktop and mobile, including by visitors using assistive technologies. We work towards clear headings, readable contrast, useful image text, accessible buttons/forms and responsive layouts. Some Wix or third-party widgets may not be fully controlled by us, but we aim to improve issues where practical. For accessibility feedback, email info@trackinghardware.co.uk with the page URL and the issue found.

Security

We use reasonable technical and organisational measures to protect personal data. No website or online transmission is completely secure, but we take practical steps to protect the information we handle.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

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